Return & Refund Policy

At Zacoustics Qatar, we are committed to offering quality musical instruments and accessories at fair prices. We carefully inspect all items before dispatch, but if you receive a product with an issue, we’re here to help.

3-Day Return Eligibility

We offer a 3-day return window starting from the date you receive your order. Returns are accepted only in cases of defective items or incorrect products sent.

How to Request a Return

To initiate a return, please contact us within 3 days of delivery:

• Email: zacousticsqa@gmail.com

• WhatsApp: +974 3350 0961

Proof of Issue

To help us process your request quickly, we may ask for:

• Clear photos or videos showing the defect, damage, or incorrect item

• Your order number and a brief description of the issue

Approval & Return Instructions

Once your request is reviewed and approved, we will provide you with return instructions. Items must be:

• In original condition

• Returned with all accessories and packaging included

Refund or Replacement

After we receive and inspect the returned item:

• You may choose a replacement or a refund, depending on availability

• Approved refunds will be processed to the original payment method within a reasonable timeframe

Important Notes

• Items showing signs of use, modification, or damage caused after delivery may not be eligible

• Accessories such as strings, cables etc may have limited return eligibility

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We value your trust and aim to make your shopping experience with Zacoustics Qatar smooth and reliable. If you have any questions, don’t hesitate to reach out — we’re always happy to help.